Dialer Manager-Cross Sell eBranch @ Idfc First Bank

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Dialer Manager-Cross Sell eBranch

Idfc First Bank
5 - 10 years
Mumbai
9 months ago
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Job Description

Role & responsibilities

Manage outbound call center dialer functionality end to end
Real time manage the dialer application for upload of database
Monitor and churn the database tables as per the connectivity delivered in a specific campaign
Control Idle time and call drop offs by understanding Pacing ratios
Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees
Interact with the Core Dialer Partner on new implementations
Interact with Bank IT team to resolve any local issues / concerns
Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations
Ensure timely planning / backup at the time of outages

Secondary Responsibilities

Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance
Innovative on using the dialer features to ensure higher connectivity
Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected

Key Success Metrics:

Number of dial out
Daily/Weekly/Monthly Connects
Ensuring stability of dialer application
Telecom lines performance management
Real time monitoring and reducing idle time

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Dialer Manager
Employement Type: Full time

Contact Details:

Company: Idfc First Bank
Location(s): Mumbai

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Keyskills: Dialer Management Call Center Management Dialer Call Center Technology Team player

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Dialer Manager-Cross Sell eBranch @ Idfc First Bank

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