Senior Technical Consultant
- Orange Business
- 4 - 9 years
- Mumbai
- 10 months ago
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Job Description
Roles and Responsibilities
Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptime
Technical Operational Role: Maintain Standard ( OEMs -Fortigate, Checkpoint ,Cisco) based on SOP s and ensure immediate escalation to competent authority in order to ensure uptimes
Technical Consultancy Role : Ability to handle Technical Consultant role for Global large scale projects on the above said OEM Security products and technology
Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptime
Key Spoc
Key Spoc
- Critical Major Incident management
- Change Operation Project Management
- Patch Release Management
- Capacity Management
- Knowledge management (KEDB)
- Documentation, MIS and Reporting
- Getting resolution from Third parties, Vendors and suppliers for fault
- Effective handling of Technical Escalations
- Ensure Service Delivery as per agreed SOW / SLA
- Provide support to L3 for RFO/ RCA (Root cause analysis) and Preventive maintenance, Participate in assess Risk and Impact
- Take initiatives in learning, certifications evaluating new Networking Technology Tools
- Driving Technical Knowledge Transfers awareness session on best practices within team by proper training session Mentor Hand hold L1, JE Teams
- BE/ Diploma with required experience in Telecom
- Fortigate NSE-3 certified, CCSA
- 5-6 plus years of experience in NOC support services( relevant exp at least 4 years)
- Rich Hands-on experience of implementing of respective solutions OEM such as Fortigate, Checkpoint, Cisco, Juniper
- Good understanding of various firewalls, VPN s and security devices
- Experience in syslogs monitoring analysis
- Understanding of Routing Protocols
- Excellent NOC Troubleshooting, analyzing managing the critical Incidents, Problem tickets with out of the box thought process
- Experience in designing POA for complex Change/Project
- Good knowledge in preparing RFO, RCA s, documentation, Knowledge Bank
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Service delivery Telecom Ccsa Networking MIS Project management Incident management SOW Troubleshooting cisco
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