Senior Executive/Associate Lead - Operations
- Sigma Infosolutions
- 3 - 4 years
- Bengaluru
- 2 years ago
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Job Description
- The person in this role will play a crucial part in tracking the operations and ensuring operational excellence within the business
- This involves monitoring various aspects related to audits and compliances
- Collaborating with all departments and driving process improvements is an essential part of the job
- The role demands leading operations in a collaborative way, engaging with people from disparate functions and goals to achieve efficiency and compliance
Role:
- This is a very important role, which works as a catalyst in bringing the operational excellence as we'll as compliance of the processes in the organization
Responsibilities:
- Prepare periodic reports, such as summaries and dashboards, for the senior management, that provide Revenue and Resource Utilization pipeline, and present current status on various dimensions such as project management, execution, quality of delivery, process compliance and project profitability
- Executing various revenue and non-revenue related contracts, and renewing those we'll in time
- Tracking actual v/s the targets on weekly basis, and preparing specific Project wise Profitability Reports
- Provide inputs on revenue comparison and arriving at a benchmark
- Report revenue leakage by tracking non-billed hours put in by the resources in each project
- Reviewing the rates and renewing them based on the inputs received from the manager
- Collaborate closely with auditors, internal engineering and functional teams to keep the organization ready for audits through proper planning, internal audits and keeping evidences ready, and finally getting the organization audited from external agencies
- Drive status meeting with the relevant stakeholders, leaders and mangers to check the status of various goals and initiate action through right channel wherever it is needed
- Participate in Project Retrospective Meetings and record action items, and ensure that they get closed in timely manner
- Maintain up-to-date documents related to the tasks managed by self
Essential Skills (Technical):
- Excellent written and oral communication skills
- Hands on experience in creating procedural documents and reports
- Sound knowledge of business operations such as revenue, profitability, utilization of resources
- Exposure to working with Senior Management team, and understanding their vision as we'll as way of working
- Hands on experience in tools, such as MS Excel, Power-point, MS Word, Google Sheets, Docs, and One Drive to create various reports, documents and presentations
- Exposure to document management systems
Essential Skills (Leadership):
- Self-motivated, and have ability to manage and motivate the teams
- Ability to drive the function and achieve the goal
- Sense of ownership
- Flair for data collection, maintenance and ability to draw conclusions from a maze of data points, and present it in a right way
- Drive the communication in a positive and result oriented way
- Getting the support from people not directly reporting and resolving the conflicting goals in a professional way, and work as a mediator wherever required
- Great interpersonal skills
- An eagle's eye for detail
- Focus on organization, rather than on any individual, from goals and work perspective
Organizational Support:
- We believe that no single person can do everything on his own, and hence you will be supported by the top management in whatever aspects the support is required for, if you display the sense of taking ownership
Future road map for this role:
- This role can lead to a senior position in the organization in about 5 years of time, depending upon the performance
Educational Qualifications , Certifications & Experience :
- Graduate in Commerce, along with masters in management
- Academics Over all 70% through out 3-4 years experience in a similar role
- Sigma believes in and promotes non-discriminatory hiring
- We never hire based on religion, sex, origin, race, physical ability and age
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Sigma InfosolutionsLocation(s): Bengaluru
Keyskills: Resource utilization Interpersonal skills Operational excellence Project management Data collection Document management Executive Associate Monitoring Process compliance Business operations
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Sigma Infosolutions
Sigma Infosolutions is a global IT & Product Engineering Services company. We are headquartered in Irvine, CA with offices in Bangalore & Ahmedabad in India. We are an ISO 9001: 2008 & ISO 27001: 2005 certified company with a team of 280+ full time professionals. We s...
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