Support Engineer 2
- ValuePoint
- 6 - 7 years
- Bengaluru
- 12 months ago
- Email to a friend
- Report this job
Job Description
L2 Level Engineer - Bengaluru
Scope of Work for Engineer: Technical Support on Desktops & Laptops, L2 Support for Server, Firewall & Cloud.
Main responsibilities of the role:
- Responsible for managing incoming fault tickets and installation of new PC's and peripherals.
- Acts as a point of contact between the Client, Vendors and security teams to resolve desktop/laptop problems.
- Implements operational support standards and procedures related to change management, performance management and security.
- Ability to manage Customers/end users while resolving Operating System, application and network connectivity problems.
- Keeps himself/herself updated on emerging operational support technologies and industry trends - specifically M365, Windows OS (Server 2022 and Win 10/11), MS InTune, Antivirus or Antimalware
- Be flexible to perform after hours work and perform on call support as required.
- Work in a combined role of network management, support and IT projects.
- This is a 1st level support role both in person and over the phone or Remote connectivity
- Be involved in upgrade projects and be flexible while working in a growing and developing environment.
- Excellent troubleshooting skills on the technologies implemented and must be willing to learn /adapt in a fast-paced environment.
Skills required:
- Approximately 6 - 7 years of working experience in a support role in Windows environment.
- Should have worked in a MNC company with more than 500+ User Base and have the capability to understand Latest Technical and Dynamic Environments.
- Experience in supporting Microsoft Platforms and Linux Desktops.
- Strong Understanding of networking (LAN / WAN technologies) and TCP/IP.
- Strong hardware skills on PCs, laptops and printers.
- Ability to resolve issues and handle conflicting priorities in a dynamic work environment.
- Customer centric and a team player. Strong written and verbal communication skills.
- Strong documentation skills.
MINIMUM QUALIFICATIONS: Education: Bachelors degree in information technology or related field. Diploma holders with exceptional technical skills are also fine.
*******************************************************************************************
If interested with this opportunity, Kindly - do share your updated Resume along with below required details to de******v@va**************s.com OR WhatsApp to 8867682***
Notice Period:
Total Experience:
Relevant Experience:
Current Location:
Preferred Location:
Current CTC:
Expected CTC:
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ValuePointLocation(s): Bengaluru
Keyskills: windows Lan Wan TCP Linux Server L2 IP Cloud Microsoft Firewall
Similar positions
ValuePoint
Value Point Systems is an IT services and solutions provider specializing in enterprise technology, cloud computing, and digital transformation. The company offers career opportunities in software development, consulting, and IT infrastructure management, reflecting its focus on delivering scalable ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in