Service Desk Agent II @ Cbts

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Service Desk Agent II

Cbts
2 - 6 years
Chennai
11 months ago
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Job Description

Provide first-line technical support, troubleshooting hardware, software, and network issues.
Log and document detailed ticket activity until resolution is achieved.
Escalate complex issues to Level 2 support when necessary.
Assist customers with inquiries related to business products and IT services.
Monitor alerts and respond accordingly to maintain operational efficiency.
Maintain knowledge base documentation for recurring issues and solutions.

Special Knowledge, Skills, and Abilities:

Strong communication skills.
Service desk background with experience in handling international calls.
Relevant experience as per the role outlined
Strong customer service and communication skills.
Basic understanding of IT systems, networking, and Microsoft applications.
Ability to follow troubleshooting procedures and escalate appropriately.
Familiarity with ITSM tools like ServiceNow preferred.

Work Conditions:

24x7 support (rotational shifts).
Full-time work from the office, all days.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Cbts
Location(s): Chennai

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Keyskills: IT services Microsoft applications Service desk Healthcare Customer service Troubleshooting Operations Technical support Monitoring Unified communications

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cbts

CBTS India

Service Desk Agent II @ Cbts

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