Associate @ Sutherland

Job Description

We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Voice Process. This role involves handling customer interactions through voice channels, including calls, providing excellent service and resolving queries efficiently.

Key Responsibilities-

• Provide voice-based support to international customers.
• Handle and resolve customer queries effectively and efficiently.
• Comfortable working in 24/7 rotational shifts including night shifts.
• Adhere to process requirements and achieve performance targets

Preferred Candidate Profile:

• Excellent English communication skills (verbal and written).
• Comfortable in a fast-paced, dynamic work environment.
• Basic proficiency in MS Office (Outlook, Word, Excel).
• Strong keyboarding and PC navigation skills.
• Team player with a positive and professional attitude.
• Ability to meet and exceed performance metrics.
• Comfortable to work in rotational shift (24*7).

Benefits-

• Cab facility provided for convenient travel
• Travel Allowance included
• Work-life balance with 2 rotational weekly offs

Location Eligibility (Travel Boundaries):
Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply:

• Central Line: Kalyan to Sion
• Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur)
• Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.

Please send your CV at ni***************i@su*************l.com

Regards,

Nikita Mirchandani

Associate Talent Aquisition

7089367***

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Keyskills:   International Voice International BPO US Process Communication Skills Customer Support Bpo Voice International Process Us Voice Process International Calling