Resource Planner - Workforce Management
- Lumina Datamatics
- 4 - 9 years
- Mumbai
- 1 year ago
- Email to a friend
- Report this job
Job Description
- 4+ years of WFM Experience with Scheduling and Planning.
- Added advantage if candidate has forecasting experience.
- Working knowledge of WFM tools like IEX and Verint is a must.
- Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
- Clear communication skills to manage client and stakeholder conversations.
- Graduate in Mathematics, Science, Statistics, or related field.
- Team player as well as a skilled individual contributor.
- Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
- Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
- 4+ Years
- Graduate in Mathematics, Science, Statistics or related field.
- Market competitive
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics ConsultantEmployement Type: Full timeContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai
Keyskills: Workforce management Social media MS Office tools Verint Scheduling Mathematics Forecasting Operations Macros Python
Similar positions
Lumina Datamatics
Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this space and our customers include 8 of the 10 larg...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in