Process Associate-ITSM/Customer Experience @ Robert Bosch

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Process Associate-ITSM/Customer Experience

Robert Bosch
0 - 1 years
Coimbatore
8 months ago
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Job Description

Roles & Responsibilities :
J ob Summary:

The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues.

Key Responsibilities:

Provide Level 1 support for tools/applications and coordinate with stakeholders until closure.

Obtain and evaluate all relevant data to manage complaints and inquiries effectively.
Monitor and dispatch incidents/tickets to the appropriate technical solution group.
Efficiently resolve complaints to completion, ensuring customer satisfaction .
Complete call notes and reports as required and update them in the CRM .
Create reports using MS Office tools (Excel, PowerPoint).
Record details of comments, inquiries, complaints, and actions taken .
Handle administration, communication, and coordination with internal departments.
Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment .

Qualifications

Educational qualification:

Graduation degree in any field

Experience :

Job Classification

Industry: Automobile
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Robert Bosch
Location(s): Coimbatore

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Keyskills: Process Associate Excel Helpdesk Customer satisfaction MS Office tools Incident management Customer experience ITIL Powerpoint CRM

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Robert Bosch

Robert Bosch Engineering and Business Solutions Private Limited Company Description Robert Bosch Engineering and Business Solutions Private Limited (RBEI), is a 100% owned subsidiary of Robert Bosch GmbH, one of the world s leading global supplier of technology and services, offering end t...

Process Associate-ITSM/Customer Experience @ Robert Bosch

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