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Technical Support Engineer @ Petpooja

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 Technical Support Engineer

Job Description

Eligibility Criteria:

  • Candidates must have their Laptop and 2 Wheeler Mandatory.
  • Candidates should know the vernacular language.
  • Candidates should be comfortable in fieldwork.

Roles and Responsibilities:

  • Can visit our Restaurant Partners in the Field.
  • Provide service and customer support during field visits.
  • Install our POS software in their System / Device.
  • Give training about our product to our client.
  • Diagnose errors or technical problems and determine proper solutions to resolve their queries.
  • Build positive relationships with customers.
  • Research and identify solutions to software and hardware issues.
  • Understand the Root Cause for the ongoing problem
  • Ensure all issues are properly logged.

Additional Qualification and Skills:

  • Excellent communication skills, problem solving and troubleshooting skills.
  • Basic knowledge of networking principles and operating systems.
  • Experience with remote desktop applications and help desk software.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Hardware and Network Configuration.
  • Software Installation and Training.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Petpooja
Location(s): Varanasi

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Keyskills:   Troubleshooting PC Maintenance OS Installation PC Assembling Printer Support Windows Troubleshooting Wan / Lan Hardware Installation Software Troubleshooting Outlook Configuration LAN Configuration Network Installation Computer Hardware Hardware Troubleshooting

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₹ 2.5-3.5 Lacs P.A

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Petpooja

Petpooja is the largest next-generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a product-based software company based out of Ahmedabad, Gujarat. The company is present in more than 1000+ cities across India, with more than 1400+ emplo...