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Hiring For International Technical Support!!! @ Sutherland

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 Hiring For International Technical Support!!!

Job Description


Greetings From Sutherland!!!


Job Criteria :


- Ability to navigate multiple systems/tools efficiently to provide basic troubleshooting workarounds to merchants.

- Meticulous in following processes and documenting issues.

- Ability to provide step-by-step guide to resolve any technical problems encountered by the merchants.

- Strong analytical thinking to troubleshoot issues effectively and adapt solutions based on unique business needs.

Basic Expectations:

- Provides excellent customer service to merchants by phone/chat to educate them on how to use our devices.

- Provides accurate resolution regarding problems with merchants billing.

- Should be able to warm transfer the call with specific departments, when needed, to get the issue resolved.

- Must be willing to go on overtime due to service level requirements.

- Must be willing to adhere to the shift schedule that is provided to them.


Rounds Of Interview :


HR

Assessment

Ops(Manager Round)


Requirements:


Freshers are not Eligible

Undergraduates/Graduate are Eligible.

Must be Comfortable working with Rotational/Night Shift.

Must be Fluent In English & Good Knowledge on Technical skills.

Cab Facility During Night Shit Up to (25KM)

Contact Person: (7416270***) HR Hajera


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Sutherland
Location(s): Hyderabad

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Keyskills:   US Process Technical Support International Technical Support International Voice Process International BPO Technical Voice Process

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...