Greetings From Sutherland!!!
Job Criteria :
- Ability to navigate multiple systems/tools efficiently to provide basic troubleshooting workarounds to merchants.
- Meticulous in following processes and documenting issues.
- Ability to provide step-by-step guide to resolve any technical problems encountered by the merchants.
- Strong analytical thinking to troubleshoot issues effectively and adapt solutions based on unique business needs.
Basic Expectations:
- Provides excellent customer service to merchants by phone/chat to educate them on how to use our devices.
- Provides accurate resolution regarding problems with merchants billing.
- Should be able to warm transfer the call with specific departments, when needed, to get the issue resolved.
- Must be willing to go on overtime due to service level requirements.
- Must be willing to adhere to the shift schedule that is provided to them.
Rounds Of Interview :
HR
Assessment
Ops(Manager Round)
Requirements:
Freshers are not Eligible
Undergraduates/Graduate are Eligible.
Must be Comfortable working with Rotational/Night Shift.
Must be Fluent In English & Good Knowledge on Technical skills.
Cab Facility During Night Shit Up to (25KM)
Contact Person: (7416270***) HR Hajera

Keyskills: US Process Technical Support International Technical Support International Voice Process International BPO Technical Voice Process
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...