Voice & Accent Trainer @ Msi Services

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Voice & Accent Trainer

Msi Services
2 - 6 years
Bengaluru
3 years ago
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Job Description

Auditing calls and sharing feedback to improve customer experience.
Provide Coaching & Feedback to improve agent performance
Attending reviews to share weekly results and achievements.
Understanding the training needs and coming up with appropriate action plans.
Share daily, weekly and monthly reports with the stakeholders.
Identify areas of opportunity and develop action plans.
Perform additional duties as required and or requested.

Desired Candidate Profile

In depth understanding of softer aspects of call handling
Ability to train and up-skill resources on delivering brilliant customer experience
Presentation skills
Good communication
Customer Service Attitude
Conflict resolution skills
Basic understanding of Audit & Coaching process
Feedback & Coaching skills
Analytical bent of mind
Good Knowledge of MS Office
Interest in Role / Motivation factors

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Msi Services
Location(s): Bengaluru

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Keyskills: MSI Conflict resolution Analytical Backend operations HTTP Customer service Customer experience MS Office Analytics Business operations

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Msi Services

Company DetailsMSI Services Pvt Ltd

Voice & Accent Trainer @ Msi Services

Home > Operations