Associate
- Sutherland
- 0 - 5 years
- Mumbai
- 11 months ago
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Job Description
We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently.
Key Responsibilities-
- Handle customer queries via inbound/outbound calls, emails, and chats for international clients.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain up-to-date knowledge of company services and client expectations
- Ensure timely and effective communication with customers.
- Achieve individual performance metrics such as call handling time, quality, and customer satisfaction.
Requirements:
- Excellent verbal and written communication skills in English.
- Ability to multi-task and adapt in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Comfortable working in rotational night shifts.
Benefits-
- Competitive salary and incentives.
- Transport allowance or cab facilities.
- Growth and learning opportunities.
- Insurance and other perks.
Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.
Please share your CV's at ni***************i@su*************l.com or call/whatsapp at 7089367***
Regards,
Nikita Mirchandani
Talent Acquisition Associate
7089367***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: US Process International Process blended process International BPO Customer Support Voice Process Email Process Chat Process
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