Customer Service Representative
- Surevin BPO Services
- 50 Positions
- Noida, Gurugram
- 8 months ago
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Job Description
- Answer incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback or support.
- Provide accurate information about products, services, or policies.
- Resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions using CRM systems.
- Meet performance targets such as call handling time, customer satisfaction, and quality standards.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Stay updated with services, new updates & policies.
JOB Role:- Customer care executive
Job Summary:
We are seeking a highly motivated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing service information, and ensuring a high level of customer satisfaction.
Key Responsibilities
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service RepresentativeContact Details:
Company: Surevin BPO ServicesLocation(s): Noida, Gurugram
Keyskills: calling telecalling communication skills comp computer operating telecom
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