Incident Manager @ Clover Infotech

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Incident Manager

Clover Infotech
6 - 8 years
Mumbai
2 years ago
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Job Description

We are seeking a skilled and experienced IT Incident Manager L2 with a strong background in the banking domain. The ideal candidate will have 6-8 years of experience in IT incident management, with a proven track record in Major Incident Management (MIM). The candidate should be adept at driving incident calls and coordinating with various stakeholders to ensure timely resolution of IT incidents.

Incident Management:

Lead the response to major incidents (MIM) and ensure effective coordination and communication among all stakeholders.

Drive incident calls, providing clear direction and updates to all involved parties.

Stakeholder Coordination:

Collaborate with IT teams, business units, and external vendors to troubleshoot incidents.

Documentation and Reporting:

Document incident details, actions taken, and resolutions in the incident management system.

Root Cause Analysis:

Conduct root cause analysis for major incidents and ensure that corrective actions are implemented to prevent recurrence.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Full time

Contact Details:

Company: Clover Infotech
Location(s): Mumbai

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Clover Infotech

Clover Infotech is a leading IT services and consulting company. We are a strategic partner to the worlds leading technology OEMs such as Oracle (Platinum partner), Microsoft (Gold partner) and IBM. We provide solutions and services across application and technology modernization, cloud enablement...

Incident Manager @ Clover Infotech

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