Walk In Drive @ymca | Technical Support Executive (voice) @ TELUS International

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Walk In Drive @ymca | Technical Support Executive (voice)

TELUS International
0 - 5 years
Noida, Gurugram
11 months ago
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Job Description

Role & Responsibilities

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

Excellent communication skills
Need to have basic worked of ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Graduation is mandatory(B.Tech, BCA, MCA can apply)
Freshers are eligible to apply.
Rotational shifts & Rotational week offs.

Perks and Benefits

Medicare Facilities.
Salary up to 3.2 LPA - 4.99 LPA
Both side cab facilities.
Medical Insurance
Life Insurance

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: TELUS International
Location(s): Noida, Gurugram

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Keyskills: Telecom Networking Troubleshooting Network Problems Router Configuration Technical Support ISP Router Modem Troubleshooting International BPO

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₹ .25-4.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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TELUS International

Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements. Xavient is a young, aggressive, and extremely competent ...

Walk In Drive @ymca | Technical Support Executive (voice) @ TELUS International

Home > Voice / Blended