HR Service Delivery New Associate
- Accenture
- 0 - 1 years
- Bengaluru
- 8 months ago
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Job Description
Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Employee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for
Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure Organization & prioritisation skills to deliver as per deadlines Attention to detail & quality driven in communications and all system transactions Demonstrate high levels of confidentiality Team Work & collaboration Flexibile to work in Night Shifts Roles and Responsibilities: Read, understand and analyze client process as per the business rules. Execute full range of the process accurately and timely as a hands on processor.Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processingHighlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required and manage appropriate documentation.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Update client applications accurately and quickly in accordance with the appropriate User Guides.Ensure assigned tasks are completed accurately in timely fashion.Ensure and maintain the security and confidentiality of client data.Activley Participate in team activities & Organizational initiativesQualificationAny Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Shared ServicesEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru+ View Contact
Keyskills: service operations process improvement process documentation service delivery recruitment project management operations management team management program management hrsd training process transition sourcing budgeting staffing talent acquisition
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