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- Sutherland
- 0 - 2 years
- Mumbai
- 10 months ago
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Job Description
GREETINGS FROM SUTHERLAND
(Hiring for International Voice Process)
Job Title : Customer Support Associate
Company: Sutherland Global Services
Job Type : Full Time
About Us : We're a leading BPO company providing exceptional customer service to international clients. We're looking for talented individuals to join our team and deliver outstanding customer experiences. We're a dynamic team looking for talented individuals to join our crew!
Job Description:
We're seeking an experienced International Voice Process Associate to handle customer calls from around the world. As a key member of our team, you'll be responsible for
Key Responsibilities:
1. Customer Service: Provide exceptional customer service to international clients via phone, resolving their queries and concerns in a professional and courteous manner.
2. Communication: Effectively communicate with customers, understanding their needs and providing personalized solutions.
3. Issue Resolution: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.
4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.
5. Quality Assurance: Adhere to quality standards and metrics, ensuring high-quality customer interactions.
Requirements:
1. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
2. Customer Service Experience: Previous experience in a customer-facing role, preferably in a BPO or call center environment.
3. Language Proficiency: Fluency in English, with a neutral accent and good diction.
4. Technical Skills: Familiarity with CRM software and other technology tools used in a call center environment.
5. Time Management: Ability to manage time effectively, prioritizing tasks and meeting productivity standards.
6. Adaptability: Willingness to work in a fast-paced environment, adapting to changing priorities and customer needs.
What We Offer:
1. Competitive Salary: Attractive salary package, with opportunities for growth and development.
2. Benefits: Comprehensive benefits package, including health insurance, paid time off, and more.
3. Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
4. Career Growth: Opportunities for career advancement and professional growth within the company.
Round of Interview
1. HR
2. Assessment
3. Operations
How to Apply:
Interested Folks can call on the below mentioned contact numbers for Interview rounds and more details.
Note: No Virtual interview & Immediate joiners only
Walk in : 10AM to 12PM
Documents to Carry:
1. Resume
2. Hard Copy of Aadhar Card
Address: 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708
REGARDS
Sutherland Global services
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Account / Relationship Management - Voice / BlendedEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Customer Support US Process Excellent Communication Skills Inbound Calls Customer Care Voice Process Calling Process Voice Support Outbound Calling
Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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