Associate-Technical Content Writer
- Sutherland
- 1 - 3 years
- Chennai
- 9 months ago
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Job Description
Sutherland is seeking an analytical and strategic-thinking person to join us as Content Writer. We are looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy to follow articles or decision trees. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
We are looking out for immediate joiners with 1+ years of Technical content writing experience
Writers in this role get to:
Responsibilities:
- Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
- Create new templates, if required, to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously.
Our most successful candidates will have:
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources is an added advantage.
- Excellent command of the English language and strong communication skills.
- Ability to meet deadlines.
- Graduate in English literature or related field is an added advantage.
- Experience with text-based AI, LLM models is an added advantage.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Content Creation / WriterEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Oxygen Xml Technical Writing Dita Xml
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