Support Services Analyst
- Replicon
- 2 - 5 years
- Remote
- 11 months ago
- Email to a friend
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Job Description
- Serves as the second level of support to all the customers queries.
- Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required.
- Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
- Effective efficient working in partnership with other departments to prevent delay in resolution
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products.
- Solid understanding of product limits and suggesting ways of improving the product
- Logically understanding the concepts of other SaaS based products for integration requests.
- Need to be multi skilled in all three mediums (phone. Chats and emails.)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Head - Customer SuccessEmployement Type: Full timeContact Details:
Company: RepliconLocation(s): Remote+ View Contact
Keyskills: Analyst SAAS Manager Technology Support services
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Replicon
Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.
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