Customer Service Representative 1
- Thermo Fisher
- 0 - 1 years
- Bengaluru
- 7 months ago
- Email to a friend
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Job Description
Job Description
Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer.
As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include:
- Responding promptly and efficiently to customer inquiries via email
- Resolving customer complaints and ensuring customer satisfaction
- Processing orders, forms, applications, and requests accurately and promptly
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments to ensure customer needs are met
- Identifying and assessing customers' needs to achieve effective solutions
- Providing product information and recommendations to customers
- Ensures that performance metrics / SLAs are met
- Ensure adherence to all internal / external processes defined
To be successful in this role, you must possess the following qualifications and skills:
- A proven track record of delivering flawless customer service
- Excellent written and verbal communication and interpersonal skills
- Excellent problem-solving skills and a customer-centered approach
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using customer service software and tools
- Preferably Bachelors degree (Arts, Science, Commerce, Business Administrations)
- 0 1 year experience
- Flexible to work the night shift (Must)
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Thermo FisherLocation(s): Bengaluru
Keyskills: Email Support Order Management Customer Support Fresher
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