Application Support Lead Consultant @ Conduent

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Application Support Lead Consultant

Conduent
5 - 10 years
Bengaluru
8 months ago
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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

Support the EAS solutions hosted on-prem and on the cloud

Implement standardized processes across teams

Participate in major incident resolution

Drive process optimization

Improve operational metrics

Communicate effectively with team members and customers through strong verbal, written and interpersonal skills

Remain flexible to changes in priorities with the ability to multi-task

Technical Skillset:

Exposure to multiple industry standard ticketing tools

Knowledge of ITIL processes

Experience in Incident Management and Problem Management

Excellent troubleshooting skills

Ability to multi-task, prioritize conflicting demands

Exposure to cloud technologies

Qualifications :

A University or college degree in a relevant discipline.

ITIL Certification

5+ years experience in Application Support

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to******A@co*****t.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Classification

Industry: Financial Services
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Conduent
Location(s): Bengaluru

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Keyskills: problem management incident management application support troubleshooting itil ticketing tools networking change management sql plsql production support technical support servicenow active directory linux microsoft windows desktop support unix

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Current / Recent Company (*)

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Conduent

Conduent €“ a $6 billion company that supports the world€™s largest brands €“ offers a stable environment, solid benefits, and startup attitude that lets you map your own future. Here you€™ll be a hero to people around the world when they need one the most. Conduent is proud to of...

Application Support Lead Consultant @ Conduent

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