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Business Operations Associate - M&E @ Accenture

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 Business Operations Associate - M&E

Job Description

Job Title - Business Operations Associate Meetings and EventsManagement Level:CL12 Location:Bangalore/ GurgaonMust have skills:Cvent or any other Meetings TechnologyJob Summary:We are seeking an organized, detail-oriented, and proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, coordinating event details, and ensuring smooth event execution, both pre- and post-event. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently.Key Responsibilities (Current, CL12)
  • Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support
  • Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures
  • Follow communication process flow
  • Updates process forms in a timely manner
  • Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements
  • Consults on event requirements and site features
  • Coordinates site testing and final sign-off with customer
  • Creates event reporting package with updated reports
  • Integrates site data with MMS (Salesforce), On24 and Touchcast
  • Sends initial invitation and/or provides final site URL
  • Sends additional rounds of invitations and communications
  • Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner
  • Manages event websites and registration changes
  • Sends post-event feedback surveys
  • Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)
  • Support taskforces and special projects (as assigned)
    • Required Skills List
  • Experience with Cvent platform will be a huge plus.
  • The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time)
  • Ability to communicate effectively and support customers from various countries and time zones
  • Comfortable speaking with customers in our universal business language; English
  • Excellent customer service
  • Excellent time management skills
  • Ability to problem solve customer and team issues
  • Multi-tasker
  • Effective Written and Verbal Communications Training
  • Ability to work independently
  • Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel)
  • Self-starter for continued education on technology
  • Familiarity with Microsoft Teams, a plus
  • Event planning experience, a plus
  • Project Management experience, a plus
  • Knowledge of onsite event technology, a plus
  • Familiarity with HTML, a plus

    • Additional Information:    - The ideal candidate will possess a strong educational background in Cvent or a related technology.- This position is based in India
    Qualifications    Experience:Minimum 2 year(s) of experience is required
    Educational Qualification:    B.Tech/BE/Any Graduate

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   Business Operations event planning process training project management soft skills behavioural training accent training customer service training customer support soft skills training content development microsoft teams communication training html

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    Accenture

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