Documentation review
- ThoughtFocus
- 3 - 8 years
- Mysuru
- 10 months ago
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Job Description
Job Summary:
We are seeking an experienced and motivated Team Leader Operations for our US Mortgage division. The ideal candidate will have a strong understanding of mortgage processes and demonstrate leadership in driving team performance, maintaining quality standards, and meeting service level agreements (SLAs). This role requires hands-on operational knowledge and the ability to manage day-to-day workflows in a high-volume, compliance-driven environment.
Key Responsibilities:
- Lead and manage a team of mortgage processors/associates in delivering end-to-end support for various US mortgage processes such as Loan Processing, Underwriting Support, Closing, Tax Service, or Post-Closing.
- Monitor daily production, ensure adherence to SLAs, and proactively manage work queues.
- Drive quality assurance through review and audits, ensuring compliance with client-specific and regulatory guidelines.
- Conduct regular team meetings, performance reviews, and feedback sessions to support employee development and engagement.
- Act as a point of escalation for process-related issues, providing quick resolutions and communicating updates effectively.
- Collaborate with onshore counterparts and internal stakeholders to ensure smooth workflow transition and performance updates.
- Maintain process documentation, ensure standard operating procedures (SOPs) are up to date, and facilitate regular training sessions.
- Analyze metrics and prepare daily/weekly/monthly reports for leadership and client review.
- Contribute to continuous process improvement initiatives and implement best practices for operational efficiency.
Required Qualifications:
- Bachelors degree in any discipline (preferred).
- Minimum 3.5 years of experience in US mortgage operations.
- At least 2 years of experience in a team lead or supervisory role.
- Strong knowledge of end-to-end US mortgage lifecycle (origination, servicing, or post-closing).
- Excellent communication, people management, and stakeholder handling skills.
- Proficiency in MS Excel, reporting tools, and mortgage platforms (e.g., Encompass, MSP, or similar).
- Strong analytical and problem-solving skills.
Preferred Skills:
- Experience with client communication and performance management.
- Exposure to Six Sigma or other process improvement methodologies (preferred but not mandatory).
- Ability to work in a fast-paced, deadline-driven environment with a high degree of accuracy.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: ThoughtFocusLocation(s): Mysuru
Keyskills: Post Closing Documentatation review Us Residential Mortgage US Mortgage
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