Requirement For Manager - Process Excellence @ Firstsource

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Requirement For Manager - Process Excellence

Firstsource
6 - 10 years
Mumbai
6 years ago
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Job Description

Responsibilities:

Identify improvement opportunities as per Six Sigma /LEAN framework and work with teams to drive till closure generating benefits
Identify RPA opportunities through process assessment, align as per RPA framework and 'Project manage' Automation
Create detailed BRD's for the automation and track progress across projects
Prepare and present analysis or specific trends on key critical metrics for the program aligned to
Understand Ops related metrics and report them in overall ACM dashboard

Key Performance Indicators:

Automation deployment
Project Management
Value added projects in Operations
Revenue generation for Firstsource and Clients
Facilitate Idea generation through FirstInnovate and support Operations
QDNA Culture building
Delivering Yellow Belt training and supporting Green Belt Training delivery

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: Production, Manufacturing, Maintenance,
Role Category: Production/Manufacturing/Maintenance
Role: Production/Manufacturing/Maintenance
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Firstsource Solutions
Address: Interface, Off Link Road Behind Palm Court, Complex Malad West, MUMBAI, Maharashtra - 400064,India
Location(s): Mumbai
Website: http://www.firstsource.com

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Keyskills: project management six sigma RPA Automation process excellence Six Sigma Green Belt Six Sigma Black Belt

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Firstsource

Requirement For Manager - Process Excellence @ Firstsource

Home > Production / Manufacturing / Maintenance