Trainer
- Conduent
- 5 - 10 years
- Bengaluru
- 8 months ago
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Job Description
Roles and Responsibilities
Responsibility Statements
- Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
- Responsible for design and update of basic level training materials and courses based on client or internal needs.
- Organizes training content in a clear sequence for delivery.
- Works with subject matter experts to keep content current and effective.
- Reviews and prepares training resources and materials to deliver classes.
- Collects training feedback from participants.
- Conducts "train the trainers" sessions, as necessary.
- Analyzes, produces, and distributes training reports.
- Guides other trainers and assigns tasks.
- Performs other duties as assigned
- Complies with all policies and standards
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals..
Impact
- Impacts own team and other teams when work activities are closely aligned.
- Suggests improvements to existing processes and solutions to improve efficiencies.
Leadership
- Serves as a team leader and may allocate work.
- Provides subject matter guidance to junior team members.
Problem Solving
- Ability to problem solve and provide the best outcome for clients and end users.
Interpersonal Skills
- Exchanges ideas and information effectively.
- Uses tact and diplomacy when communicating.
Note: Please bring 2 copies of resume.
Contact Person : Sowmya /8125696***
Email: so**********i@co*****t.com
Location: ITPL Tech Park Whitefield
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Bengaluru
Keyskills: BPO Bpo Training Process Training Quality Analysis Voice Process US Process Call Monitoring Customer Service Training Call Quality Quality Monitoring Call Center Training Training Management
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