Senior Systems Engineer
- Cognizant
- 1 - 3 years
- Hyderabad
- 8 months ago
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Job Description
Job Summary
We are seeking a Systems Engineer with 0 to 1 years of experience to join our team. The ideal candidate will have technical skills in AI-enabled chatbots and Service Desk as well as domain experience in the Airlines industry. This hybrid role offers the opportunity to work both remotely and on-site during day shifts.
Responsibilities
- Develop and maintain AI-enabled chatbot systems to enhance customer service experiences.
- Provide technical support and troubleshooting for Service Desk operations.
- Collaborate with cross-functional teams to ensure seamless integration of AI solutions within the Airlines domain.
- Monitor system performance and implement improvements to optimize efficiency.
- Conduct regular system audits to ensure compliance with industry standards and regulations.
- Assist in the design and implementation of new features and functionalities for AI-enabled chatbots.
- Document system configurations processes and procedures for future reference.
- Participate in training sessions to stay updated on the latest technologies and best practices in AI and Service Desk operations.
- Support the deployment of AI solutions across various platforms and environments.
- Analyze user feedback and data to identify areas for improvement in chatbot performance.
- Provide timely and effective resolution to technical issues reported by end-users.
- Ensure data security and privacy in all AI and Service Desk operations.
- Contribute to the continuous improvement of system reliability and user satisfaction.
Qualifications
- Possess a strong understanding of AI-enabled chatbot technologies and their applications in customer service.
- Have experience with Service Desk operations and technical support.
- Demonstrate knowledge of the Airlines industry and its specific requirements.
- Show proficiency in troubleshooting and problem-solving technical issues.
- Exhibit excellent communication and collaboration skills.
- Display a proactive approach to learning and adapting to new technologies.
- Hold a degree in Computer Science Information Technology or a related field.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Communication Skills IT Service Desk Service Desk
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