Workforce Management Executive-HR Sukalpa
- Wipro
- 1 - 4 years
- Noida, Gurugram
- 7 months ago
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Job Description
- Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM).
- The primary responsibility is to manage the RM tools and reporting.
- Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management.
- Perform Ad-hoc reporting request.
- Act as a change agent to stakeholders as the Resource Management group implements new processes and tools.
- Specifically, will focus on the tactical/transactional areas of our business.
Critical skills required:
- Workable knowledge on MS Office tools.
- Able to share clear view on written and verbal communication.
- Good Analytical Skills & problem-solving skills.
- Pro-active & Positive Attitude.
- Ability to Work efficiently and effectively in a team.
- Have the ability to escalate issues with a view to bringing about a win-win resolution.
- Basic phone & email etiquette are desirable as candidate would need to interact with onshore clients/external entities on a regular basis.
Resource should be from either Gurugram/Noida/Bangalore location only
Candidate must have 1 year of experience in any domain.
Knowledge in MS Excel is mandatory.
NP- 0-30days
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Noida, Gurugram+ View Contact
Keyskills: Pivot Table Excel Workforce Management VLOOKUP HLOOKUP resou Analytical Skills Capacity Planning Conditional Formatting Workforce Planning Resource Management
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