Senior Manager - Client Success (mDSP)
- Raffles University
- 4 - 8 years
- Bengaluru
- 11 months ago
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Job Description
mDSP islooking for a Customer Success Manager to balance long-term relationships withthe day-to-day tactical management of our customer's mobile marketingcampaigns, understanding the performance and consistently spotting new growthopportunities. You will need to bring a commercial and strategic acumenanalytical mindset together with a detail-oriented and data-driven focus tobuild and grow long-term business partnerships with our customers.
PrimaryResponsibilities:
CustomerFocus
- Serve as customers primary point of contact building strong and lasting relationships with key players in the mobile programmatic space and act as a trusted advisor, addressing their needs and concerns.
- Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks.
- Have a comprehensive understanding of our customers needs and business. Ensure their goals are met in a time bound manner and provide strategic counsel.
- Focus on customer retention and identify opportunities for upselling or cross-selling via monthly/quarterly business reviews with client
BusinessStrategy
- Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow.
- Work closely with the sales team to ensure smooth transitions from sales to onboarding.
- Work closely with our product teams to help drive forward key projects across the company.
RequiredSkills:
- Minimum Bachelor's degree: post-graduate or professional degrees in Management/ Communication preferred
- Experience: 6- 10 years work experience
- Entrepreneurial attitude and experience
- High ambition backed with solid work ethic and desire to excel in a fast- growing company and rapidly evolving industry
- Excellent Communications skills written verbal
- Working knowledge of MS Office, Excel and PowerPoint and aptitude for number crunching
- Knack for details and understanding the client's problems to propose the right solution accordingly.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AffleLocation(s): Bengaluru
Keyskills: client success project management operations management team management client servicing problem solving training customer retention customer focus excel client relationship management people management skills powerpoint communication skills crm
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