Software Testing Manager @ ZF

• ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.

What you can look forward to as Customer Care Engineer (m/f/d):

• Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
• Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
• Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
• Update and maintain knowledge base and service trees with known issues and guidelines
• Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
• Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
• Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

Your profile as Customer Care Engineer (m/f/d):

• Communicative and customer-oriented & Team player, strong cooperation skills
• Highly analytical, precise, eye for details & Planning and coordination skills
• Experience with incident handling / problem resolution management & Experience with software and hardware development
• Experience with ICT and electronics & Good English speaking and writing skills
• Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage