Project Manager - Senior
- Orange Business
- 15 - 19 years
- Bengaluru
- 10 months ago
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Job Description
The Senior Project Manager will play a mission-critical role in driving the successful execution of service model 20, a high-impact program aimed at transforming service delivery through automation, innovation and customer-centricity This role goes beyond tranditional project management, requiring a strategic thinker, strong executor and change champion
Key
- Program Leadership & Governance:
- Provide end to end ownership of Service Model 20 program lifecycle - from planning and scoping to execution and closure
- Establish clear governance structures, steering committees and escalation mechanisms
- Ensure alignment with broader organizational goals and strategic priorities
- Strategic Planning & Road-mapping
- Collaborate with executive sponsors and cross-functional leaders to define the transformation roadmap
- Translate vision into actionable workstreams, milestones and KPIs
- Continuously adapt plans in response to internal feedback and market changes
- Stakeholder Engagement & communication
- Serve as the central point of contact across business units, technology teams, operations and external vendors
- Drive regular communication through dashboards, updates and executive reporting
- Manage expectations, resolve conflicts and foster transparency
- Operational execution and delivery excellence
- Lead cross-functional teams to ensure timely, quality-driven, and cost-effective delivery of program components
- Drive process redesign and automation initiatives across legacy and modern systems
- Implement risk mitigation plans and monitor interdependencies
- Customer impact & transformation enablement
- Ensure that solutions are aligned with the needs of both current and future customers
- Work closely with service, sales and delivery teams to embed new ways of working
- support adoption through training, change management and feedback loops
- Performance measurement and continuous improvement
- Track performance against agreed KPIs and OKRs
- Analyze data to provide insights and make iterative improvements
- Promote a culture of learning and innovation within the project team
- Change Leadership
- Act as a transformation ambassador, helping teams embrace new processes and mindsets
- Guide change management efforts to ensure smooth transition and sustainability
- Reinforce program value and celebrate success milestones
I am part of Digital Technology leading Service Model 20 program I am responsible for the successful delivery of this program and ensure all the milestones are kept on track This role will be reporting into me
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Bengaluru+ View Contact
Keyskills: Delivery excellence Automation Change management Project management Strategic planning Manager Technology Service sales Continuous improvement Operations performance measurement
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