Team Lead @ Sutherland

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Team Lead

Sutherland
4 - 7 years
Hyderabad
9 months ago
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Job Description

Role & responsibilities

Hiring for Team Manager for International Banking process

Min 2 years experience in Team Management
Experience in stake holder management
Responsible for maintaining SLA and daily performance
Responsible for mentoring agents and improving key metrics
Preparing QBRs and MBRs for management review
Experience in maintaining process Shrinkage and attrition

Preferred candidate profile

Experience in International process , preferred from banking domain

Comfortable working in night shifts

Excellent verbal and written communication skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Hyderabad

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Keyskills: Team Handling Banking Process SLA Management Attrition Management Team Leading Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Sutherland

\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.

Team Lead @ Sutherland

Home > Operations

Team Lead

Job Description

Job Classification

Contact Details:

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