AM - Operations
- WNS Holdings
- 5 - 9 years
- Noida, Gurugram
- 7 months ago
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Job Description
Role & responsibilities
- To oversee all activities within a team and driving the team to meet production targets
- To ensure team meets daily SLA and qualify requirement
- Work on Internal and External stakeholder reporting
- To ensure appropriate and timely escalations to immediate superiors
- To handle escalations.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Ensure completion of the Internal and External Calibration sessions
- Conduct team huddles.
- Establish peer-to-peer relationships with in the team.
- Ensure complete, transparent and frequent communication with the team and other stakeholder.
- Adhere to the communication plan and rigor as agreed with the business.
- Ensure on time logins and schedule adherence.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- To coach and provide feedback to team members who are not meeting their targets or meeting the threshold
- To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures.
- Help new Joiners in their nesting phase and be a backup for supervisors in their absence.
- Encourage others on the team to identify barriers to team functioning and suggest remedies
- Maintain confidentiality of all customer and employee information
- Respond positively to feedback and redirection
- Fully utilize systems, tools, training, and resources provided to maximize potential
Preferred candidate profile
- Bachelors in any stream
- Experienced mortgage professional with 4-5 years expertise in underwriting functions
- Thorough knowledge of functional area and department processes.
- Has working knowledge of real estate lending criteria and federal, state, and agency compliance
- Can multi-task and manage time efficiently
- Has strong organizational skills, attention to detail, and basic Microsoft Office skills
- Good analytical and problem-solving skills.
- Strong organization and verbal and written communications skills.
- Highly adaptive and open to changes as the organization grows and its needs evolve.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: WNS HoldingsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Us Residential Mortgage Underwriting US Mortgage
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WNS Holdings
WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance...
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