Trainer & QA - Call Center @ Imarque Solutions

Home > Voice / Blended

Trainer & QA - Call Center

Imarque Solutions
2 - 4 years
Chennai
7 months ago
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Job Description

Role & responsibilities

Monitor and evaluate voice interactions for quality assurance.
identify process gaps and provide actionable feedback to agents.
Maintain audit records and prepare quality reports.
Collaborate with training and operations teams to improve service quality.
Ensure adherence to company standards and compliance guidelines.
Conduct calibration sessions to align with quality parameters.

Preferred candidate profile

Minimum 1 year of experience as a quality analyst on papers.
Proficient in MS Office.
Excellent analytical and listening skills.

Walk-in -- Monday to Saturday (10 am to 6pm)

Contact person and details:

Balaji.A

8807755***

(Directly whatsapp Your Resume with subject as Position you Looking for )

Venue and location

IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam

Email: Ba*****a@im****e.co.in

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Imarque Solutions
Location(s): Chennai

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Keyskills: Telugu Call Audit trainer Quality Analysis Hindi Customer Service Training Process Training Soft Skills Training Presentation Skills Call Monitoring English Sales Training communication skills

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₹ 2-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Imarque Solutions

Company DetailsImarque Solutions Pvt. Ltd

Trainer & QA - Call Center @ Imarque Solutions

Home > Voice / Blended