Customer Care Executive
- Teleperformance
- 0 - 5 years
- Noida, Gurugram
- 8 months ago
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Job Description
Job Summary:
We are seeking a Tech support/CS to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
- Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
- Record all customer interactions in the system, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
- Offer product or service recommendations to customers based on their needs and inquiries.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Participate in training sessions to improve customer service skills and product knowledge.
Assist in maintaining knowledge base articles or customer service documentation
Looking for Good communication candidates.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram
Keyskills: Communication Skills Customer Support Voice Process CSA Customer Service CSE
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Teleperformance
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands st...
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