L1/L2/L3 ENgineer @ Magna Infotech

L1/L2/L3 Support Engineer: Mahindra Comviva

Understanding of Telecom VAS Network. knowledge of various telecom protocols and nodes in infrastructure.
Have worked on VAS platform with hands on experience on Level 2 support for any voice, messaging or data application.
Maintain service uptime & SLA as committed. Redundancy management.
Root cause analysis & implement various recommendation as suggested by engineering teams.
Implement various hardening procedures for security prospective suggested by security team.
Application Support, Deployment of Release, patches & fixes on Platform.
Skills
Should have hands on experience on Linux platform, should be able to troubleshoot issues related to Application & Linux environments (clustering, high availability, load balancing etc.).
Should have worked with any RDBMS. Hands on experience with MySql preferred.
Should have good knowledge of sql queries
Good understanding of Telecom domain, GSM architecture, VAS. Exposure to SIP & 4G Networks / GPRS charging module .
Networking - Concepts, basic protocols, devices used and different topologies used.