Customer Care / Technical Support Specialist @ Puresoftware

At least 2 years Clinical Trial EDC (preferably EDC systems like Veeva, RAVE, or Oracle) and/or Reporting experience (preferably JReview, Spotfire, Jupyter Labs, SQL).
Technical Skills:
o Familiarity with common troubleshooting tools and technologies (eg, JIRA, Dynamics , etc).
o Familiarity with Microsoft Office products (eg Office, Excel, PowerPoint, Dynamics)
o Nice to have -
Understanding of web technologies and web services (eg, RESTful APIs, SOAP, etc).
Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems.
Soft Skills:
o Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa.
o Strong problem-solving skills
o Customer-centric mindset with a passion for helping clients resolve issues.
o Ability to multitask, prioritize, and manage a high volume of requests.
Education:
o Bachelors degree in Computer Science, Information Technology, Life Sciences, or related field (preferred but not required).