Senior Associate Cash Apps
- Sutherland
- 2 - 6 years
- Chennai
- 9 months ago
- Email to a friend
- Report this job
Job Description
Hi Connections,
Hiring Senior Associate - Cash Application
Exp: 2-6 Yrs
Worf From Home
Mandatory :
- Graduated
- Experienced in Cash Application
- Good Communication
- Immediate Joiners
Cash Application
1. Download bank statements and perform daily work allocation to the team
2. Review and apply the cash/credit flow into the system against invoice/debits which is not been automatically applied by the system itself
3.Research and resolve unidentified & unapplied payments
4. Research and respond to generic mailbox queries
5.Prepare weekly/daily Tracking report for the unapplied credits on the customer account
6.Participate in weekly calls with clients to resolve process issues
7. Update Cross entity payment trackers
8.For language dependent cases update Trackers and work with language enabled delivery centers for closure
9. Handle Bad debt recoveries
Overall
1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
2. Track and report Service Level Agreement (SLA)
3. Acting as a backup to the Team lead as and when required
4. Perform Quality checks as per the agreed criteria
5. Participate in Quality and Continuous improvement initiatives
6.Create and publish Management Reports
7.Active participation in Learning & Developments
8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 11. Month End Closer/Year End Closer activities to be performed based on the schedule
12. Work allocation to the team Coordinating with external clients and internal stakeholders via email to resolve the issues
13.Explore for continuous process improvements and share best practices across teams
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Kindly Send your Resume @ Ab**************n@Su*************l.com Ping or Whatsapp @ 9791385***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Cash Applications Ar Collection Order To Cash Collections Cash Apps OTC International Voice Process
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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