Tele Caller
- Seven Mentor
- 0 - 1 years
- Pune
- 7 months ago
- Email to a friend
- Report this job
Job Description
Job Description: Tele caller
Position Title: Tele caller
Department: Sales/Customer ServiceJob Summary:
A Tele caller is responsible for making outbound calls to potential and existing customers to promote products or services, handle inquiries, and resolve customer issues. They play a crucial role in driving sales, enhancing customer satisfaction, and contributing to the overall growth of the organization.
Key Responsibilities:
- Outbound Calls:
- Initiate calls to potential or existing customers to promote products/services.
- Follow up with leads or prospects provided by the sales team or collected through campaigns.
- Use scripts or create tailored pitches to introduce and explain products/services.
- Customer Support:
- Respond to customer queries and provide accurate information.
- Resolve customer complaints, issues, and concerns promptly.
- Maintain a positive and professional relationship with customers.
- Sales and Lead Generation:
- Meet or exceed daily, weekly, and monthly targets for calls and sales.
- Cross-sell or upsell additional products or services as appropriate.
- Capture relevant customer data and update CRM systems accordingly.
- Data Management:
- Record customer interactions and feedback in CRM or relevant systems.
- Track and follow up on leads, potential sales, and customer queries.
- Prepare regular reports on call activity, sales performance, and customer feedback.
- Market Research:
- Identify customer needs and preferences by asking probing questions.
- Gather feedback and insights from customers to help improve products or services.
- Stay updated with industry trends and competitor offerings.
- Appointment Scheduling:
- Schedule appointments or product demonstrations for the sales team.
- Coordinate with customers to arrange follow-up calls or meetings.
- Compliance and Quality Standards:
- Ensure all calls comply with company policies, data protection laws, and industry standards.
- Adhere to quality guidelines for call handling, including tone, clarity, and professionalism.
- Team Collaboration:
- Work closely with team members to share insights, tips, and best practices.
- Participate in training sessions to enhance product knowledge and sales techniques.
(Note: PART TIME WORKER PLEASE DO NOT APPLY)
Interested candidates can drop their CV on ai***********r@se********r.com OR contact on 9503389***
Job Classification
Industry: Education / TrainingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: Seven MentorLocation(s): Pune
Keyskills: Educational Sales Tele caller Admission Counselling B2C Sales Telesales Inbound Calls Calling Inside Sales Telemarketing Career Counselling
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