Associate-CST-Paytm Money

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Associate-CST-Paytm Money

Paytm
2 - 5 years
Mumbai
8 months ago
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Job Description

Role & responsibilities

6 Days working
Shift time:- 8:30-5:30 pm.
Location- Western Line.

The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. The Team Leader leads the customer service team to consistently exceed the customers expectation and provides transparent communication and information.

Key Responsibilities: The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary. You may be required to undertake differing tasks within your capability.

General and Task Management:

Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.
Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
Evaluate customer feedback and identify ways to maximise customer satisfaction.
Ensure that standard operating procedures are documented and maintained.
Produce written reports when required to do so.

Job Classification

Industry: Financial Services (Broking)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Paytm
Location(s): Mumbai

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Keyskills: Customer Support esclation Customer Care Voice Process broking Blended Process Inbound Voice Process Roaster Management Voice Support Email Process Chat Process Domestic Process

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₹ 2-4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Paytm

2COMS Consulting Pvt. Ltd. is a Recruitment and staffing solutions company established in 1999 in Kolkata with branches in Pune, Hyderabad & Bhubaneshwar. 2COMS focuses on verticals like KPO, BPO, IT, Insurance, Banking.

Associate-CST-Paytm Money

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