Customer Happiness Specialist @ Rage Coffee

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Customer Happiness Specialist

Rage Coffee
5 - 12 years
Delhi, NCR
4 years ago
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Job Description

You ll answer support phone calls, chat messages, and email tickets.
Youll build processes to streamline and automate customer support as much as possible
Youll lead your team of customer success managers
You ll make sure each and every customer is happy before and after their purchase
Youll guide consumers to make right choices
You ll regularly identify areas of improvement in customer education based on communication with customers, and participate in writing excellent help documentation.
You ll work with operations team to report customer feedback and help regularly update the on-ground processes and product quality

REQUIREMENTS

Exceptional communicator. You find innovative ways to explain complex concepts in an elegant way.
Customer-obsessed. You only hang your hat up when customers get what they came for, and you ll run through brick walls to make that happen.
Growth mindset. You see challenging situations as growth opportunities, not barriers.
Proactive. You see challenges before they exist, and plan accordingly.
Structure-oriented. You find satisfaction in improving processes, and don t stop because something is good enough
Experience in customer support role is MUST
Fluent in English

Job Classification

Industry: Beverage
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Rage Coffee
Location(s): Delhi, NCR

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Keyskills: Product quality USFDA ISO Process improvement Commerce Customer support FMCG GMP

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Rage Coffee

Rage Coffee is a digitally native FMCG company that manufactures, markets & distributes innovative coffee products. The company has created craft coffee that is instantly consumable, affordable, comes in a variety of flavors is ready to mix - and is convenient to carry in biodegradable tube shot...

Customer Happiness Specialist @ Rage Coffee

Home > Voice / Blended