Healthcare Voice process @ Clin Biosciences

Home > Customer Service (Domestic)

Healthcare Voice process

Clin Biosciences
15 Positions
Chennai
8 months ago
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Job Description

Main Roles:

- Answering inbound calls: Responding to customer inquiries regarding healthcare plans, benefits, eligibility, claims, and billing.
- Making outbound calls: Following up on unresolved issues, appointment reminders, and feedback collection.
- Resolving customer issues: Addressing complaints and concerns efficiently, escalating to the appropriate department when necessary.
- Providing information: Explaining healthcare policies, procedures, and services to customers.
- Maintaining customer records: Updating and managing accurate information in the system.
- Meeting performance targets: Achieving individual and team goals related to call handling, resolution time, and customer satisfaction.
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Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Healthcare Voice process

Contact Details:

Company: Clin Biosciences
Location(s): Chennai

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Keyskills: digital marketing voice process customer relationship customer support

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Company Details

Healthcare Voice process @ Clin Biosciences

Home > Customer Service (Domestic)