Manager/ Sr. Manager - Fraud Operations
- EXL
- 9 - 13 years
- Noida, Gurugram
- 9 months ago
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Job Description
Role & responsibilities
- Lead and manage a team of 10-12 fraud analysts involved with monitoring both near Real Time dashboards.
- Ensure optimal scheduling that provides uninterrupted 24/7 coverage to monitor fraud dashboards. Create monthly schedules including backup plans in case of planned/unplanned leaves within the team.
- Ensure trainings across all team members with respect to any new or enhanced monitoring item. Conduct periodic re-training sessions within the team to ensure all analysts stay up to date with latest fraud monitoring & deep dive procedures.
- Identify gaps and inefficiencies in current workflows and proactively implement improvements to enhance fraud monitoring and response efficiency.
- Maintain comprehensive documentation, including fraud detection playbooks, standard operating procedures and monitoring trackers.
- Guide development team with respect to their daily projects (Technical skills required SQL, Excel) and stay-up to date with new monitoring items or enhancement to existing monitoring items.
- Develop Power Automate (UI Based, no coding needed) workflows to support ongoing automation initiatives.
- Partner with various product leads to ensure alignment on various Monitoring Items
Work Window: US Shift
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Noida, Gurugram+ View Contact
Keyskills: Fraud Investigation Fraud
Fraud Alert to job seekers!
₹ Not Disclosed
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