Customer Service Representative For Gurgaon & Noida
- Wipro
- 0 - 4 years
- Noida, Gurugram
- 8 months ago
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Job Description
Customer Service Representative (International Voice Process) for Gurgaon & Noida.
Looking for excellent communication skills and prior experience with Inbound Process-International voice-who can handle calls & solve query on daily basis for UK based clients.
- Job Location : Gurgaon & Noida
- Experience : 0-4 Years (Freshers are also welcome with excellent communication skills)
- Work From Office (05 Days week)-One way transport-UK Shift
Education Qualification :
- Graduate -Any Non tech Graduate-BA, B.Com, BBA, BCA, BSC-other than computer science
- B.Tech and Full time MBA not applicable
Selection Process : Written Assessment + SVAR Assessment (Fluency-online test) + VNA (Voice & Accent) + Hiring Manager round
You bring knowledge & expertise
Required Experience & Skills:
- 0 - 48 months of work experience
- Medium level process complexity processing or analytical skills in more complex environments
- Low level of discretion and decision making within a decision framework.
- Mostly rules-based processing but with some judgement applied
- Able to follow standard processes but understand variations from process i.e. BS Recs
- Ability to meet tight deadlines.
- Good interpersonal and customer service skills
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficiency in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
- Provides an administrative support service within specified guidelines and Aviva brand values.
- Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
- Gains the trust of the customer through the provision of accurate and timely information and support services.
- Records all information accurately on appropriate systems.
- Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
Good to have experience:
- Solves straightforward problems.
- Analyses possible solutions within agreed guidelines.
- Delivers quality service to customers within a process or product area.
- Works under the supervision of a more experienced team member and will refer to decisions for support and guidance.
Roles and Responsibilities:
- Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere to compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management - Active participation in internal/external audits
- Escalation management
- Generating scheduled/ ad-hoc reports
Trainable Skills:
- Neutral Voice and Accent and call management
- UK Saving and Retirement Industry Skills
- Process Knowledge
Languages:
- English (R/W/S) with C1 Language Proficiency Level
Work Condition:
- Flexibility to work in 24*5 shift environment
- Flexibility to occasionally extend work hours to meet business needs.
- Flexibility to move across client teams.
Note : Looking for immediate joiners only, Interested candidates can share their CV's directly at Sa*************2@wi**o.com & Ma*********3@wi**o.com with the subject line Customer Service Representative for Gurgaon or for Noida.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: WiproLocation(s): Noida, Gurugram
Keyskills: International Voice Process Inbound Process Inbound Voice Process International Call Center Inbound Calls Voice Process International Voice Voice Voice Support International BPO UK Process
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