Customer Success Training Content Developer
- Cirruslabs
- 4 - 9 years
- 10 months ago
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Job Description
Role & responsibilities
Experience - 5 - 8 years
Location - Bengaluru
Job Description:
As a Customer Success Training Content Developer, you will be responsible for creating comprehensive, user-friendly training materials to support customers in effectively utilizing our software products. You will design and develop both written documentation and engaging video tutorials, ensuring that all resources are clear, concise, and aligned with customer needs. This role involves collaborating closely with product teams, customer support, and technical experts to ensure training materials are accurate, up-to-date, and tailored to various user skill levels.
Key Responsibilities:
- Develop user guides, manuals, and step-by-step instructional documentation.
- Create video tutorials, walkthroughs, and webinars for product features and workflows.
- Collaborate with subject matter experts (SMEs) to gather necessary product knowledge.
- Ensure training content is easy to understand for both technical and non-technical users.
- Continuously update training materials based on product updates, user feedback, and evolving customer needs.
- Organize and maintain a centralized knowledge base or training portal.
- Conduct periodic reviews and revisions of existing training content to ensure relevance and accuracy.
- Work closely with the customer support team to identify common user challenges and address them in training materials.
Preferred Tools:
- Technical Writing: Proficiency in Microsoft Word, Google Docs, or Confluence for drafting and organizing written documentation.
- Flowcharts & Presentations: Proficiency in PowerPoint, Visio, and other software for creating flowcharts, diagrams, and slide decks that effectively communicate complex processes and ideas.
- Video Creation & Editing: Proficiency in Synthesia, Camtasia, Final Cut Pro, or similar platforms for creating high-quality video tutorials. (Synthesia preferred)
- Screen Recording: Proficiency in Snagit, OBS Studio, or Loom for capturing software demonstrations and walkthroughs. (Snagit preferred)
- Project Management: Proficiency in Jira, Asana, Trello or Zoho One for organizing tasks and collaborating with cross-functional teams.
- Learning Management Systems (LMS): Familiarity with platforms like Moodle, Adobe Captivate, or Articulate 360 to distribute and manage training materials is a plus.
- Graphic Design: Familiarity with Canva or Adobe Photoshop for creating visual aids, graphics, and diagrams to enhance training content is a plus.
Qualifications:
- Strong proficiency with verbal and written communication in English.
- Strong communication and collaboration skills.
- Experience in developing instructional materials, preferably for software products.
- Strong technical writing skills with the ability to explain complex concepts simply.
- Proficiency in video editing software and the ability to create polished, professional video content.
- Ability to work independently and manage multiple projects with tight deadlines.
- Familiarity with adult learning principles and instructional design methodologies is a plus.
This role is ideal for a detail-oriented individual who enjoys simplifying technology for others and has a passion for creating content that empowers users to achieve success with software products.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: Full timeContact Details:
Company: CirruslabsLocation(s): Mangaluru
Keyskills: Customer Experience Content Development Training Content Training Delivery
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Cirruslabs
We build technology solutions that meet business needs. Were specialists in the Cloud, Internet of Things, Analytics, and Automation. But were more than just techpeoplewere peoplepeople. You can expect real conversations where your needs are heard. And you can expect our dedication to doing whatever...
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