Senior Customer Support & Success Associate
- AstroVed
- 2 - 5 years
- Chennai
- 8 months ago
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Job Description
Were looking for a highly empathetic and experienced Customer Support & Success Associate to support our high-value customers, primarily across the US, UK, and other Western regions. This role demands more than just query resolutionit requires a genuine understanding of customer concerns, emotional connection, and a commitment to providing thoughtful, solution-oriented support. A successful candidate is dependable, resourceful, and thrives in a structured yet flexible service environment.
What Youll Do:
- Deliver timely, personalized support via chat, email, WhatsApp, social media, and voice (inbound/outbound) channels.
- Identify the root of customer concerns and offer empathetic, well-informed guidance.
- Build strong rapport with high-profile customers through attentive listening and thoughtful communication.
- Maintain accurate service records and follow through on resolutions in a timely manner.
- Work closely with internal teams to resolve escalated concerns swiftly and effectively.
- Stay current with product and process updates to provide reliable support.
- Consistently meet performance standards including resolution time, quality, and customer satisfaction.
What Were Looking For:
- 3+ years of experience in a customer-facing support or success role, preferably handling high-value international customers.
- Excellent English communication skills (written and verbal) with a professional and compassionate tone.
- Ability to work in rotational shifts, including nights and weekends, as part of a 24/7 support environment.
- Comfortable managing responsibilities in a remote night shift setting with access to a personal computer/laptop and a stable high-speed internet connection.
- Open to supporting during holidays, as needed, to ensure uninterrupted customer experience.
- Graduate in any discipline with excellent time management and multitasking abilities.
Preferred Skills:
- Experience with CRM tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
- Proficiency in MS Office (Excel, Word).
- Background in e-commerce, SaaS, or service-based industries is an advantage.
- Proactive, detail-oriented, and committed to delivering a world-class customer experience.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AstroVedLocation(s): Chennai
Keyskills: Email Support Customer Support Semi Voice Chat Support Customer Service Non Voice Chat Process
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AstroVed
Astroved is a fast-growing consumer internet company focused on bringing Vedic Astrological content and services to consumers worldwide. We incorporate ancient wisdom into modern applications to improve our customers' lives.
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