Customer Success Manager
- Vistex Asia Pacific
- 3 - 7 years
- Bengaluru
- 9 months ago
- Email to a friend
- Report this job
Job Description
We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.
What youll do:
- Own overall relationship with assigned clients. Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.
- Help to demonstrate and drive the value (ROI) delivered to our clients.
- Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
- Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
- Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client. engagement, business outcomes, and maintain renewal and retention rates.
- Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services.
- Understand and anticipate customeru0027s needs and goals then track customer progress.
- Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams.
- Collaborate with Sales and other internal teams on customer interactions and engagements.
- Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices.
- Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients success stories
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Vistex Asia PacificLocation(s): Bengaluru+ View Contact
Keyskills: SAP ERP Sales Customer satisfaction Relationship Cloud Client engagement Advocate Management Client management Analytics
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Vistex Asia Pacific
The more incentives, promotions, and discounts a business has to offer, the more money you make, rightWell, not exactly. In a world where the sheer volume of incentive programs has become completely unmanageable, someone had to find a way to make sure the
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in