Snow ITOM
- HCLTech
- 7 - 12 years
- Chennai
- 8 months ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities: -
Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using ServiceNow at least 5+ years.
Experience with development and implementation of ServiceNow ITSM and Discovery.
Perform updates and upgrades to the Discovery Build Basic/Advanced queries to customize and enhance reporting.
Perform discoveries and troubleshoot access issues to systems for discovery.
Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems Perform reconciliation and normalization activity to ensure completeness of data in CMDB Build custom attribute to sync custom inventory for CMDB sync Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
Responsible for demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
Provide mentorship to developers and platform engineers on technical design standards and best practices.
Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team.
Additional Responsibilities:
Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions Client Interfacing skills Project and Team management
Qualifications
A Bachelor s or Master s degree in Computer Science or related field.
A minimum of 3 to 5 years experience with ServiceNow app development in ITSM, Portal or ITOM modules.
3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus.
Service now Certified preferred, CSA, CAD Certified system administration, Certified Application Developer.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: Discovery Servicenow Discovery Service Mapping
Similar positions
HCLTech
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in