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Manager, US Payroll Operations @ Toast

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 Manager, US Payroll Operations

Job Description

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We re growing fast and have a customer base of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if you re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.
Responsibilities :
The Manager, Payroll Operations will oversee the blended payroll Tax Operations and POET team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Team Suite Operations will oversee a team that will manage client tax deposits, system corrections, and various banking and benefit functions.
  • Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists
  • 4+ years of US based payroll tax experience
  • 2+ years of experience owning a process or team project
  • Monitor and audit workflow efficiency to identify trends and process improvement opportunities
  • Regularly evaluate employee performance and ensure accountability.
  • Drive team success of periodic Objective and Key Results (OKR)
  • Provide subject matter expertise related to payroll operations and tax filing.
  • Oversee Tax Operations process to ensure amended payroll tax returns are filed timely.
  • Resolve transaction related inquiries for customers and support teams.
  • Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership.
  • Experience mentoring or being a peer leader
  • Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management
  • Solution-oriented with proven ability to drive results
  • Proficient in Microsoft Excel
  • Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time
  • A minimum of a bachelors degree is required.
  • This role follows a hybrid work model, requiring a minimum of two days per week in the office
  • Shift timings from 2pm-11pm
Special Sauce* (Non-essential Skills/Nice to Haves)
  • Experienced with MasterTax is a plus
  • Payroll Service Provider Experience Preferred

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Toast
Location(s): Chennai

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Keyskills:   Analytical skills Payroll Excel Process improvement Workflow Subject matter expertise Restaurant management Auditing Android Tax returns

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Toast

Toast, Inc. is a cloud-based restaurant management software company founded in 2012, offering an Android-based point of sale (POS) system for restaurants and bars. The company went public in 2021 and is valued at around $20 billion. Toast is used in approximately 120,000 US restaurants and expande...