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Senior Associate @ WNS Holdings

Home > Voice / Blended

 Senior Associate

Job Description

Role & responsibilities

  • Manage ticketing queues in GDS platforms (Sabre/Amadeus), including ticket fulfillment, processing ADMs, ARCs, and BSPs.
  • Perform data quality checks and handle invoicing activities using multiple tools and platforms.
  • Communicate with global vendors (Airlines, Hotels, Car Rental Companies) via emails and outbound calls to resolve queries and ensure service accuracy.
  • Meet and exceed KPIs/SLAs defined for the travel operations process.
  • Embrace a 24/7 work environment with flexibility to work night shifts, weekends and holidays.

Interested candidates drop your cv on ru***********t@***.com or contact 8983041***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: WNS Holdings
Location(s): Pune

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Keyskills:   Travel Process Adm Bsps arcs Amadeus Domestic Ticketing Airline Process Car Rental GDS Refunds Sabre Airline Ticketing Air Ticketing Hotel Booking

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₹ 2.25-4.75 Lacs P.A

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WNS Holdings

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance...