Team Leader - Data Annotation
- IGT Solutions
- 2 - 4 years
- Noida, Gurugram
- 8 months ago
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Job Description
Job Description: Team Leader Data Annotation
Position: Team Leader Data Annotation
Location: Gurgaon
Experience: Minimum 1 year as a Team Leader (on paper)
Education: Graduate (preferred)
Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred)
Reporting To: Manager Operations / Project Lead
Team Size: 10-15 agents
Role Overview:
We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment.
Key Responsibilities:
Operational & Performance Management:
- Lead a team of 10-15 agents managing image and video moderation tasks.
- Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy.
- Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions.
- Provide actionable, data-driven insights to enhance team performance.
Team Leadership & Development:
- Deliver ongoing coaching, audits, and constructive feedback to team members.
- Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments.
- Manage team dynamics, motivate agents, and resolve conflicts efficiently.
Process Improvement & Stakeholder Management:
- Share recommendations for process and policy enhancements.
- Collaborate with stakeholders to streamline workflows and escalate critical issues.
- Ensure compliance with client guidelines and content moderation policies.
Required Skills & Qualifications:
- Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation.
- Hands-on expertise in data annotation for text, image, and video for international clients.
- Strong performance management and stakeholder engagement skills.
- Comfortable managing afflictive or sensitive content.
- Ability to work in flexible shifts as per business requirements.
- Excellent communication and team management skills.
Why Join IGT Solutions?
- Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide.
- Work with top travel, transportation, and hospitality brands, driving digital safety.
- Equal opportunity employer committed to diversity and inclusion.
Ready to lead with impact? Apply now and join our mission to create a safer digital world!
Visit: www.igtsolutions.com
Contact Person:
Sonam Singh
9953150***
or share resume at so*********1@ig*********s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: attrition kpi sla shrinkage Data Annotation operations team leader aht csat
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